Search

Develop and implement an action plan

ProgramDevelop the action plan with those who will implement it.Managing the most critical tasks closely.For who ?Any project member.

Giving bad news in a positive way

ProgramDescribe and present the bad news.Propose solutions.Maintaining trust.For who ?All of them.ObjectivesAt the end of this

Handling angry customers

ProgramUse the STAR method.Adapt your response to facts, opinions or emotions.For who ?Anyone in contact with customers.Objectives

Managing customer incivility

ProgramIdentify points of vigilance in the handling of incivilities.Manage incivilities in a progressive way, in 3 steps.Use the 'empty bucket'

Intensive Training modules

A mobile-first and user-friendly e-Learning module that focuses on one specific skill.The Intensive Training modules feature:

Intensive Training modules - Find out more

Managing objections – Level 1

ProgramLearn about the DRAC method -Dig deeper, Rephrase, Argue/Adjust, Control/Concretize.Imagine an example of dealing with an objection.Prac

Managing objections – Level 2

ProgramLearn about the DRAC method - Dig deeper, Rephrase, Argue/Adjust, Control/Concretize.Imagine an example of dealing with an objection.Pra

Managing objections – Level 3

ProgramLearn about the DRAC method - Dig deeper, Rephrase, Argue /Adjust, Control/Concretize.Imagine an example of dealing with an objection.Pr

Asking for feedback

ProgramDiscover a simple method on how to ask for feedback.View a sample application.Practice asking for feedback to increase your awareness ab