Giving bad news in a positive way
Program
- Describe and present the bad news.
- Propose solutions.
- Maintaining trust.
For who ?
All of them.
Objectives
At the end of this module, you will be able to announce bad news in a positive way, while preserving the commitment of your interlocutor.
Advantages
Through a story to be built step by step in video format, you will help Karen to tell her client bad news.
Average Duration
10 minutes