Giving bad news in a positive way


  • Describe and present the bad news.
  • Propose solutions.
  • Maintaining trust.

For who ?

All of them.


At the end of this module, you will be able to announce bad news in a positive way, while preserving the commitment of your interlocutor.


Through a story to be built step by step in video format, you will help Karen to tell her client bad news.

Average Duration

10 minutes

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