Handling angry customers


  • Use the STAR method.
  • Adapt your response to facts, opinions or emotions.

For who ?

Anyone in contact with customers.


Adopt good practices to manage angry customers.


You will discover how to manage an angry customer through a story to be built step by step in video format. You will follow Sarah who is leading a project with a client and you will see how she reacts to this client who is difficult.

Average Duration

10 minutes

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