Handling angry customers

Program

Use the STAR method.
Adapt your response to facts, opinions or emotions.

For who ?

Anyone in contact with customers.

Objectives

Adopt good practices to manage angry customers.

Advantages

You will discover how to manage an angry customer through a story to be built step by step in video format. You will follow Sarah who is leading a project with a client and you will see how she reacts to this client who is difficult.

Average Duration

10 minutes