Managing objections – Level 3
- Learn about the DRAC method - Dig deeper, Rephrase, Argue /Adjust, Control/Concretize.
- Imagine an example of dealing with an objection.
- Practice dealing with objections while preserving the relationship with the different characters that you will meet, even if there is little room for maneuver.
For who ?
For anyone having to manage objections.
Deal with your interlocutor's objections whilst maintaining the relationship, even when you have little room to maneuver.
For each situation, use your expertise to determine whether your answer is suitable or not. The opportunity to restart training in order to improve your reflexes and overall performance even more!