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Customer Relationship: Building Trust

Topic: Sales and Customer relationshipTrust is a necessary condition of customer relationships because it will be difficult to do business oth

Customer relationship: practicing active listening

Topic: Sales and Customer relationshipEvery customer is different. If you know how to listen and ask questions, they will tell you their ne

MH103: Customer relationship: creating commitment - Preview

Developing loyalty through customer relationships

Topic: Sales and Customer relationshipToday every company believes it is important to retain the loyalty of its best customers. How do you

The art of persuading through listening

Topic: Sales and Customer relationshipAs sales associates face increasing pressure to deliver short-term results, the ability to persuade and c

Convincing customers with a winning offer

Topic: Sales and Customer relationshipWhen making a purchase, customers need to be convinced that the offer on the table is actually what they

Making your new management position successful

Topic: Management & LeadershipVery often, an employee is promoted to a managerial position on the basis of his or her recognized expertise. Whe

The management styles

Topic: Management & LeadershipManagers have a range of different situations to deal with, from coworkers with different skills and motivations,

Fostering And Maintaining Motivation

Topic: Management & LeadershipManagers are always trying to find ways to motivate or re-motivate coworkers. Motivated coworkers generate value-

The situational skills of the manager

Topic: Management & LeadershipWhen managers encounter a problem, they must take into account all of the aspects involved (e.g. human, corporate