Developing loyalty through customer relationships
Topic: Sales and Customer relationship
Today every company believes it is important to retain the loyalty of its best customers.
How do you react to an unhappy customer? How do you repair the relationship to make customers want to continue working with your company? How do you use cross-selling as an opportunity to strengthen customer loyalty?
Learning objectives:
Specific examples of quality customer-focused service. A simple method for dealing with complaints. Developing your ability to advise to generate cross-selling:
- How to secure loyalty through satisfaction.
- How to become your customer’s preferred supplier.
- Manage dissatisfaction.
- Cross-selling.
Topic: Sales and Customer relationship
Today every company believes it is important to retain the loyalty of its best customers.
How do you react to an unhappy customer? How do you repair the relationship to make customers want to continue working with your company? How do you use cross-selling as an opportunity to strengthen customer loyalty?
Learning objectives:
Specific examples of quality customer-focused service. A simple method for dealing with complaints. Developing your ability to advise to generate cross-selling:
- How to secure loyalty through satisfaction.
- How to become your customer’s preferred supplier.
- Manage dissatisfaction.
- Cross-selling.
Watch preview video here:
Learning outcomes:
You are now able to build customer loyalty at each contact, cross-sell effectively and deal with potential complaints.