The art of persuading through listening

Topic: Sales and Customer relationship

As sales associates face increasing pressure to deliver short-term results, the ability to persuade and convince is becoming an essential trait. Yet many people wrongly believe that a persuasive sales associate is someone who talks a lot, occupies center stage and delivers a well-honed argument to customers.

But is this really what customers want? Is this really beneficial for a long-term business relationship? These are the questions that we will address in this module.

This is a 2-part module.

Part A Learning objectives:

Why it is key to fully immerse in the customer’s world in order to understand the importance of sincere, effective listening, as well as to master the art of persuasion:

  • How to incorporate the five stages of persuasion into your arguments.
  • To use the benefits of listening to help you persuade others.
  • To reassure your customer that they are being listened to and understood.

Part B Learning objectives:

What is an effective method to structure your questioning; through a series of exercises - identify best practice and master the questioning method:

  • How to master the power of questioning to encourage the customer to think in a more mature way.
  • How to reinforce your argument with active listening.

Watch preview video here:

Learning outcomes:

At the end of this 2-part module, you will be able to:

  • Know how and why you need to listen to your customer to be more persuasive.
  • Use questioning to explore customers’ and prospects’ needs and persuade them more effectively.

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