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Training - Empathy Awareness in a Changing World
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Training - Empathy Awareness in a Changing World
Who is this pro training aimed at?
Professionals who are in leadership roles, project management roles and/or are part of work teams in organisations.
The objectives of the training
- Know what it means to communicate with empathy.
- Understand the importance of this skill and how it can be used in relationships between peers, in teams and/or project leadership.
- Overcome challenges to empathy.
- Develop an empathic approach and habits by applying practical tips to live empathy topics.
The strengths of the training
- This training focuses on applying skills in workplace situations by combining the benefits of group training with individual activities for greater effectiveness.
- It has a strong practical approach, with hands-on exercises to help participants apply the concepts learned.
- By the end of the session, participants will design an action plan to implement strategies for strengthening their areas of growth and developing key skills.
- This live class is eligible for 7 PDUs in the Power Skills area, to maintain PMP® or PgMP® certification.
Prerequisites
None
The program of training
The process of establishing and consolidating relationships can be strenuous if not painful, especially if you do not have skills that help with this process, such as empathy.
This training will explore professional and personal contexts where empathy is a differentiating factor for the acceptance of others and the establishment of interpersonal relationships, especially in a post-pandemic context with new ways of working and leading teams.
Employees and leaders will discover the advantage of communication, listening and empathic understanding through practical case studies.
1 - Introduction
2 - Leadership Versus Empathy
This training will explore professional and personal contexts where empathy is a differentiating factor for the acceptance of others and the establishment of interpersonal relationships, especially in a post-pandemic context with new ways of working and leading teams.
Employees and leaders will discover the advantage of communication, listening and empathic understanding through practical case studies.
1 - Introduction
2 - Leadership Versus Empathy
- New leadership perspectives, its challenges and pillars
- The pillars of emotional intelligence
- What is empathy and the difference between concepts
- The different types of communication
- What is empathetic listening and the importance of communication
- Explore the barriers to empathetic communication
- Identify type of listener one is
- Recognise the importance of the three perspectives on a given situation
- Explore the three components of the empathy triad
- Tips for promoting empathy in the workplace
- Promote empathy in six steps
- Role Play: Role Reversal
- Group Exercise: Understand others’ Emotions
- Action Plan
Ready-to-use training
Reference : vc022-ext
- Duration : 1 Day
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