Training - Conflict Management Skills for Managers

Conflicts are an inherent aspect of a team's life. Faced with conflict, managers often feel helpless, allowing the situation to deteriorate and thereby causing a loss of effectiveness within their team.

This training enables them to confront these difficult situations while preserving relationships.

During this conflict management training, the following topics will be addressed:

• Interpersonal conflict.
• Conflict within the team.

Beyond techniques, this training equips managers with the ability to regulate and turn conflict into a real opportunity for individual and collective progress.

Before

Digital learning activities to prepare yourself for the training and its implementation:

• Defining your training objectives
• Conducting a self-assessment of your skills

During - Group Session

1 - Differentiating between problems, tensions, crises, and conflicts

• Define conflict and identify its sources
• Should managers always avoid conflicts?
• Understand the main causes and triggers of conflicts

In practice: Reflect on your own situations, successes, and failures


2 - Adopting effective behaviours to resolve conflicts

• Identifying stakeholders' strategies: differentiating between constraint and power
• Identifying and using your leeway to manage conflict
• Adopting an open attitude to rebuild trust
• Dealing with conflict: in-person, remotely, teleworking

In practice: Practicing how to gauge and address the intensity of conflict


3 - Taking responsibility in the face of conflict

• Becoming aware of what in your managerial behaviour can lead to conflict
• Taking a step back to acknowledge your own mistakes and manage your emotions

In practice: Develop an action plan in pairs - my strengths, my personal obstacles when dealing with conflict, and the gaps and challenges to be overcome


4 - Using mediation or arbitration to resolve conflicts

• Regulate using the 'DESC' tool to prevent escalation
• Establishing a regulatory process
• Employing arbitration to address urgent or deadlock situations

In practice: Analyse of conflict situations and solutions among peers using the co-development approach

After

Digital learning activities to facilitate the implementation of your learning in the workplace:

• Ready-to-use tools
• Micro-practicing programme by email

Assessment

An online questionnaire to assess your acquired skills