Managing Emotion In Tough Situations

Dealing with conflict like a true professional

Emotion is a normal part of the human experience, and an essential component in the way we all live, work and build relationships. Yet ‘emotion’ has become something of a dirty word in the workplace, with some people being described as ‘too emotional’ or letting emotion ‘interfere with their decisions’.

This course is aimed at executives and middle managers who want to improve their ability to understand and deal with the emotional aspects of their colleagues, and of themselves.

Learning how to deal with strong emotions – anger, confrontation, anxiety – can be an incredibly useful tool in a business environment. Indeed, enabling positive emotions – contentment, satisfaction, a sense of fulfillment – can make working life more enjoyable, ultimately increasing motivation, loyalty and productivity.

Managing Emotions is a combination of two-day classroom training and pre-and-post course e-learning modules. The training encourages delegates to better handle emotion and conflict, nurture positive emotion, and become more poised and responsive. Learning is underpinned by the ‘virtuous triangle’ of balance, confidence and performance.

By the end of the course, participants will be able to:

  • Understand how emotions work – and their impact in the workplace
  • Appreciate the connections between the brain, emotions, stress and self-confidence
  • Deal with difficult emotions – both their own and those of others
  • Prevent conflicts
  • Handle tension and conflict more effectively
  • Improve problem-solving
  • Increase individual and collective motivation
  • Develop trusting, respectful and positive relationships, and support others to do the same
  • Understand others better and communicate more effectively

Every participant receives full personal support, and assessment at both the beginning and end of the course. The e-learning modules are also made available for one year.

Contact us to discover how we can help your team manage emotion more productively

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6980 2973

+65 6980 2973

08:00 - 17:30 Monday to Friday