8503: Managerial Intelligence – Level 2


  • Become a more flexible manager
  • Build team cohesion
  • Review priorities during periods of change
  • Improve your negotiation and communication skills
  • Manage the emotional dimension of your team

Target audience

  • Newly-appointed or first-time managers
  • Managers with several years’ experience


  • Experienced managers

On-the-job benefits

  • Excel in your role as manager, using operational guidelines, tools and methods
  • Develop your team’s maturity
  • Get better results by efficiently analysing the stakes and issues
  • Take account of emotions in your management

Benefits for the company

  • Achieve the expected outcomes, thanks to effective management practices
  • Proactive change management
  • Foster synergy between teams
  • Strategically aligned managers and teams


The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.


Three 30 minutes e-learning modules

1. Behavioural flexibility of the manager

  • Identifying effective and ineffective behaviour.
  • Overcoming inflexibility.
  • Managing ineffective behaviour

2. Building win-win relationships with your team

  • Definition of a win-win relationship.
  • Preparing your arguments.
  • Differentiating between position and interests.
  • Reaching a win-win agreement with your co-workers.

3. The manager / communicator

  • Preparing your presentation.
  • Organising your message for more effect.
  • Adapting the impact of your presentations.

2 face to-face

Letting participants exchange work experience and industry information, helping them transfer the skills to performance.

3 days classroom training

1. Developing your managerial intelligence

  • The Cegos model of managerial intelligence

2. Guiding your team to consistently high levels of performance

  • Assertive management
  • Focusing individual and collective action
  • Becoming a manager-coach
  • Building team cohesion

3. Developing your situational skills

  • A fresh approach to solving conflicts
  • System-friendly decision-making

4. Developing your impact and influence

  • Enhancing your persuasive powers when negotiating
  • Building your relationship network
  • Developing your communication skills

5. Integrating the emotional dimension of management

  • Managing individual emotions
  • Managing collective emotions

3 reinforce

Personalization: Choose 1 out 4 modules

Four 30 minutes e-learning modules

1. Guiding team and individual actions

  • Defining a project for your team.
  • Orientations and objectives for the project team members.
  • Managing conflicting priorities.

2. Becoming a manager / coach

  • Becoming a manager / coach: benefits and issues.
  • What is a manager / coach?
  • Adopting the best practices of a manager / coach.
  • Coaching your team.

3. Effective decision-making

  • Analysing before making a decision.
  • Anticipating the impact of your decisions.
  • Making and implementing decisions.
  • Encouraging co-worker decision-making.

4. Handling emotions within your team

  • Reading emotional signals correctly.
  • Practising empathetic listening.
  • Responding adequately to co-workers’ emotions.
  • dentifying and managing collective emotions.

Decide what you will implement and post assessment

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6980 2973

+65 6980 2973

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