8502: Managerial Intelligence – Level 1


  • Focus on the added value of your management role
  • Find out more about the sort of manager you are
  • Understand how to focus individual and collective action
  • Successfully solve management problems
  • Develop social skills and maintain your emotional balance

Target audience

  • Newly-appointed or first-time managers
  • Managers with several years’ experience


  • There are no pre-requisites for this course

On-the-job benefits

  • Become more competent in your role by using proven guidelines, tools and processes
  • Optimise your performance and accelerate your development
  • Know how to act in every situation
  • Get better results by efficiently analyzing the stakes and issues in each situation
  • Develop your social skills and build your emotional balance

Benefits for the company

  • Coherent, consistent management that continually adapts to external and internal changes
  • An additional lever to ensure that teams consistently deliver expected outcomes
  • A management team with a consistent skills base
  • Greater involvement and motivation in your people


The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.

Two 30 minutes e-learning modules

1. The management styles

  • The different management styles.
  • The positive aspects of each management style.
  • Adapting management style to circumstances: contextual management.

2. Fostering and maintaining motivation

  • Understanding how motivation works.
  • Using the right motivational levers.
  • Delegating and motivating.

2 face to-face

Letting participants exchange work experience and industry information, helping them transfer the skills to performance.

2 days classroom training

1. Developing managerial intelligence

  • The Cegos model of managerial intelligence

2. Mastering management techniques

  • Developing effective behaviours
  • Focusing individual and collective action
  • Mobilising individual and collective energy

3. Developing your situational skills

  • Understanding the system

4. Developing your relationship-building skills

  • Implementing a communication process with your team
  • Preparing for and leading a team meeting
  • Managing sensitive situations
  • Managing your relationship with your manager

5. Developing your emotional skills

  • Managing your emotions
  • Managing your stress

3 reinforce

Personalization: Choose 1 out 3 modules

Three 30 minutes e-learning modules

1. The situational skills of the manager

  • Basic concepts in systemic analysis.
  • Analysing a situation or conflict using a systemic approach.
  • Handling all managerial situations effectively.

2. The relational skills of the manager

  • Setting up the right communication and information tools.
  • Taking team needs into account for consistent communication.
  • Preparing and conducting a team meeting.
  • Conducting an individual interview.
  • Managing sensitive situations.

3. The emotional skills of the manager

  • Understanding how emotions work.
  • Identifying and managing your own feelings.
  • Managing emotionally-charged situations.

Decide what you will implement and post assessment

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6980 2973

+65 6980 2973

08:00 - 17:30 Monday to Friday