8520: Managing Emotions in Tough Situations

Dealing with Conflict as a Professional


  • Enrich your relationships with stimulating, pleasant emotions
  • Come to grips with unpleasant emotions, both yours and other people’s
  • Nurture your emotional balance
  • Handle tension and conflict more effectively

Target audience

  • Executives and middle managers


  • There are no pre-requisites for this course

On-the-job benefits

  • Richer interpersonal communication
  • Become more poised, responsive and rapid in periods of change
  • Understand others better and communicate more effectively
  • Pinpoint the positive aspects in yourself and those around you
  • Avoid stress

Benefits for the company

  • Increase individual and collective motivation thanks to a more varied and stimulating professional environment
  • Improve collective ability to resolve difficult situations constructively:
  • Streamlined interfaces
  • Faster problem resolution
  • Optimised decision-making processes
  • Smoother work in project mode


The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.


Three 30 minutes e-learning modules

1. Impact of emotions in the workplace

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others and resolve conflict.

2. Developing your emotional conscience

  • Identify how your emotions work.
  • Develop your perception of emotions.
  • Use emotions to improve your relationship with others.
  • Resolve simple conflicts.

3. Understanding emotional dysfunction

  • Identify your emotions and emotional reactions.
  • Manage your own emotional reactions.
  • Deal with the reactions of others.

2 face to-face

Letting participants exchange work experience and industry information, helping them transfer the skills to performance.

2 days classroom training

1. Take a new look at emotions

  • Understand the connections between emotions, stress, conflict and self-confidence
  • Learn about the brain’s role
  • Identify emotions
  • Recognise the role of emotions

2. Develop your emotional balance

  • Develop your emotional awareness
  • Experience emotions
  • Handle incoherent emotional reactions
  • Develop self-confidence

3. Use emotions in relationships of trust

  • Understand the benefits of trust
  • Think positively
  • Respect other people and their emotions
  • Express and share the emotions you feel

4. Resolve conflicts

  • Learn conflict-resolution methods
  • Learn to cope
  • Establish attitudes and behaviours that avert conflict

5. Develop your self-control

  • Learn self-control techniques
  • Manage your anger

3 reinforce

Personalization: Choose 1 out 2 modules

Two 30 minutes e-learning modules

1. Understanding and expressing your anger positively

  • Identify the first signs of anger.
  • Identify hidden messages.
  • Express your anger appropriately.
  • Managing anger in others.

2. Controlling your emotions

  • Understand why self-control is vital.
  • Use practical tools for self-control effectively.
  • Measure the importance of positive thinking.
  • Create your own action plan.

Decide what you will implement and post assessment

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6980 2973

+65 6980 2973

08:00 - 17:30 Monday to Friday