8520: Managing Emotions in Tough Situations
Dealing with Conflict as a Professional
Objectives
- Enrich your relationships with stimulating, pleasant emotions
- Come to grips with unpleasant emotions, both yours and other people’s
- Nurture your emotional balance
- Handle tension and conflict more effectively
Target audience
- Executives and middle managers
Pre-requisites
- There are no pre-requisites for this course
On-the-job benefits
- Richer interpersonal communication
- Become more poised, responsive and rapid in periods of change
- Understand others better and communicate more effectively
- Pinpoint the positive aspects in yourself and those around you
- Avoid stress
Benefits for the company
- Increase individual and collective motivation thanks to a more varied and stimulating professional environment
- Improve collective ability to resolve difficult situations constructively:
- Streamlined interfaces
- Faster problem resolution
- Optimised decision-making processes
- Smoother work in project mode
Programme
The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.
Three 30 minutes e-learning modules
1. Impact of emotions in the workplace
- Identify how your emotions work.
- Develop your perception of emotions.
- Use emotions to improve your relationship with others and resolve conflict.
2. Developing your emotional conscience
- Identify how your emotions work.
- Develop your perception of emotions.
- Use emotions to improve your relationship with others.
- Resolve simple conflicts.
3. Understanding emotional dysfunction
- Identify your emotions and emotional reactions.
- Manage your own emotional reactions.
- Deal with the reactions of others.
Letting participants exchange work experience and industry information, helping them transfer the skills to performance.
2 days classroom training
1.Take a new look at emotions
- Understand the connections between emotions, stress, conflict and self-confidence
- Learn about the brain’s role
- Identify emotions
- Recognise the role of emotions
2.Develop your emotional balance
- Develop your emotional awareness
- Experience emotions
- Handle incoherent emotional reactions
- Develop self-confidence
3.Use emotions in relationships of trust
- Understand the benefits of trust
- Think positively
- Respect other people and their emotions
- Express and share the emotions you feel
4.Resolve conflicts
- Learn conflict-resolution methods
- Learn to cope
- Establish attitudes and behaviours that avert conflict
5.Develop your self-control
- Learn self-control techniques
- Manage your anger
Personalization: Choose 1 out 2 modules
Two 30 minutes e-learning modules
1. Understanding and expressing your anger positively
- Identify the first signs of anger.
- Identify hidden messages.
- Express your anger appropriately.
- Managing anger in others.
2. Controlling your emotions
- Understand why self-control is vital.
- Use practical tools for self-control effectively.
- Measure the importance of positive thinking.
- Create your own action plan.
Decide what you will implement and post assessment
Objectives
- Enrich your relationships with stimulating, pleasant emotions
- Come to grips with unpleasant emotions, both yours and other people’s
- Nurture your emotional balance
- Handle tension and conflict more effectively
Target audience
- Executives and middle managers
Pre-requisites
- There are no pre-requisites for this course
On-the-job benefits
- Richer interpersonal communication
- Become more poised, responsive and rapid in periods of change
- Understand others better and communicate more effectively
- Pinpoint the positive aspects in yourself and those around you
- Avoid stress
Benefits for the company
- Increase individual and collective motivation thanks to a more varied and stimulating professional environment
- Improve collective ability to resolve difficult situations constructively:
- Streamlined interfaces
- Faster problem resolution
- Optimised decision-making processes
- Smoother work in project mode
Programme
The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.
Three 30 minutes e-learning modules
1. Impact of emotions in the workplace
- Identify how your emotions work.
- Develop your perception of emotions.
- Use emotions to improve your relationship with others and resolve conflict.
2. Developing your emotional conscience
- Identify how your emotions work.
- Develop your perception of emotions.
- Use emotions to improve your relationship with others.
- Resolve simple conflicts.
3. Understanding emotional dysfunction
- Identify your emotions and emotional reactions.
- Manage your own emotional reactions.
- Deal with the reactions of others.
Letting participants exchange work experience and industry information, helping them transfer the skills to performance.
2 days classroom training
1.Take a new look at emotions
- Understand the connections between emotions, stress, conflict and self-confidence
- Learn about the brain’s role
- Identify emotions
- Recognise the role of emotions
2.Develop your emotional balance
- Develop your emotional awareness
- Experience emotions
- Handle incoherent emotional reactions
- Develop self-confidence
3.Use emotions in relationships of trust
- Understand the benefits of trust
- Think positively
- Respect other people and their emotions
- Express and share the emotions you feel
4.Resolve conflicts
- Learn conflict-resolution methods
- Learn to cope
- Establish attitudes and behaviours that avert conflict
5.Develop your self-control
- Learn self-control techniques
- Manage your anger
Personalization: Choose 1 out 2 modules
Two 30 minutes e-learning modules
1. Understanding and expressing your anger positively
- Identify the first signs of anger.
- Identify hidden messages.
- Express your anger appropriately.
- Managing anger in others.
2. Controlling your emotions
- Understand why self-control is vital.
- Use practical tools for self-control effectively.
- Measure the importance of positive thinking.
- Create your own action plan.