Orange – Digital HR

HR Digital Transformation

“The mechanism built by Cegos was innovative, flexible and could be used for all international HR employees. It allowed a step by step approach and to work with new pedagogical methods. Most of all, we were able to develop a new focus of work in the HR branch : How can we learn to learn differently ?”

Tania Dammert, Director, HR Business School

The company

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The Orange Group, one of the top telecom operators, runs an HR Business School to professionalise its HR community.
The school’s aim is to develop the community’s skills : 23 job fields, representing 4,300 human resources professionals worldwide.

Solution

In the Orange Group, digital technology is a priority that top management is kick-starting with the strategic “Orange digital leadership inside” programme. To get the entire workforce onboard, Human Resources has been given a central role in the digital transformation. But for the HR function to be able to play its role as ambassador, it must first change what it does and the way it operates.

The HR Business School chose Cegos to guide and support it in this project, with an innovative, adjustable course format that lets learners progress step by step with the help of new training methods.

Backed by its solid digital expertise, Cegos co-constructed the course with Orange and delivered the entire course. The training course uses viral distribution and revolves around five building blocks:

Orange Digital HR

Participation is voluntary. Trainees can choose how fast or slow they want to go, and train alone or with support. The project is constantly evolving. Themes and methods used by each new trainee incorporate the best practices from earlier courses. The ultimate objective is to train all 4,300 HR professionals.

Benefits

  • The HR community is gradually adopting and sharing the group’s digital culture
  • The workshops came up with 50 new ideas for introducing digital technology
  • The third intake began in early 2015

Key success factors

  • Cegos’ innovative training methods, well adapted to digital transformation
  • Fun aspect of the course, and especially the challenge it provides
  • Trainers’ flexibility and responsiveness
  • Orange management’s strong involvement

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

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+65 6827 5632

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