Management Development for Financial Services

Overall, I cannot speak highly enough about my relationship and interactions with Cegos!  They are outstanding and their programming consistently received the highest rated feedback of any development initiatives conducted by the organization over the three years I was involved in managing the learning and development space for our business.

‘HR Professional’ of an American subsidiary of a major international financial institution

Business need

A global financial services company approached Cegos over 10 years ago to provide the right level of support for their new managers. Their sponsors were looking for a programme to suit both new people managers and existing people managers to enhance their skills, develop new techniques and styles, and build a consistent approach that met with the company’s ethos and values.

Solution

cmi-case-studiesCegos’ two-day Management Essentials course was designed for the client to provide all who took part with a thorough understanding of what it means to be a people manager.  The management development for financial services programme covered core managerial skills such as coaching, giving feedback, managing performance, managing the motivation of both individuals and teams, and having difficult conversations. By building in market-specific scenarios and a work-based case study, managers practised applying tried-and-tested techniques to real life situations, but in a safe and supportive environment.

Cegos has worked flexibly and responsively with the client over a long period of time – refreshing the content and business simulation to reflect organisational changes due to the shifting financial and economic landscape. This has ensured the most appropriate training is delivered within a recognisable context for the target audience, and in a timely and cost-effective way.

Benefits

Developing such a long-term relationship with a client demonstrates loyalty on both sides, and is also testament to the effectiveness of the training provided. Management Essentials still gives the company’s people managers the tools they need to go straight back into the workplace with the competence and confidence to implement what they have learned.

Feedback from delegates has remained consistently high, with 100% rating it as ‘excellent’ or ‘good’. 100% also said they were either very likely or likely to recommend the course to others.

Management Essentials delegate comments included:  “Many of the lessons learned are instant take-aways, which you can bring back to the workplace and have immediate impact.”

“The course had the right balance between theory, examples and exercises which really helped to get you thinking.”

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

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