- Learn how to manage urgent requests.
- Visualize an example of a potential question to better answer it.
- Practise managing urgent requests from your clients by interacting with different characters.
For who ?
All individuals in contact with clients.
Practise adopting the right approach and asking the right questions when faced with an urgent request in order to both make realistic commitments and maintain a good relationship with your client.
For each situation, a contribution of expertise that explains why your answer is appropriate or not. The possibility to repeat the training to further embed your knowledge and improve your skills!