- Learn about the DRAC method – Dig deeper, Rephrase, Argue/Adjust, Control/Concretize.
- Imagine an example of dealing with an objection.
- Practice dealing with objections while preserving the relationship with the different characters that you will meet.
- In this module, you will need to adapt your solution to take into account the needs of your interlocutor.
For who ?
For anyone having to manage objections.
Deal with your interlocutor’s objections with flexibly by adapting your solutions.
For each situation, use your expertise to determine whether your answer is suitable or not. The opportunity to restart training in order to improve your reflexes and overall performance even more!