Problem-solving: Tools and Methods


Managers have numerous problems to solve on a daily basis. To be effective, they need to clarify the problem, determine the probable causes and provide appropriate solutions.

In this 2-part module, you are going to follow a method that will help you, through a succession of key steps and associated tools, to structure your ideas and thoughts and be more effective in your problem solving approach.

Part A Learning objectives:

Through a case study, you will learn the step-by-step problem resolution method and how to use simple, practical tools. This case study will help you to identify the key principles of each tool, allowing you to transfer the method easily to your own context:

  • Presentation of the “ACE” problem resolution method
  • How to identify a major problem by the difficulties encountered (Pareto, decision matrix).
  • Drawing up a factual breakdown of the problem (WWWWHHW method)
  • Correctly identifying and selecting the causes that you need to address (fishbone diagram, root cause analysis).

Part B Learning objectives:

Address the problem resolution process using practical tools that you can transfer easily to your own context:

  • How to choose the best solution (effectiveness grid and decision matrix).
  • Using indicators to monitor short and medium term progress.

Watch preview video here:

Learning outcomes:

  • Upon completion of Part A, you will be able to produce a factual description of a problem and identify its root cause.
  • Completing Part B allows you to use appropriate tools to select the right solution to a problem and monitor their effectiveness over time.

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

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Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

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Section Manager Network Training and Sales Method, Nissan

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We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

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Hutchinson Group

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Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

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