Assertiveness toolkit

Topic: Applied Personal Development

Throughout our professional lives we experience periods of change, tension and stress. Faced with some situations, we occasionally lose our cool and we react inappropriately. We feel that we lose face and credibility.

In this 2-part module, we will see how to be more assertive while continuing to respect the other person. That is, to listen to the other person, but still express our own point of view.

In this way, using methods that are simple and easy to remember and apply, you can maintain healthy and constructive relationships, regardless of the situation.

Part A Learning objectives:

Explore your personal assertiveness profile. After learning how to state your case calmly and assertively, you will be able to rephrase criticism in a constructive way

  • Exploring the basic principles of assertiveness.
  • Identifying your preferred forms of behavior. Using the DESC method to give constructive criticism.

Part B Learning objectives:

Find the courage to express your ideas calmly and assertively by learning how to say no while maintaining good relationships. Understand how to ask for things in a constructive and effective manner.

  • Becoming more assertive.
  • Knowing how to ask for things. Knowing how to say no appropriately

Watch preview video here:

Learning benefits

  • The practical exercises in Part A provide an insight into typical forms of behavior. Through it, you will discover four dimensions :
    • Passiveness
    • Aggression
    • Manipulation
    • Assertiveness
  • The practical exercises in Part B will illustrate how to adopt assertiveness techniques. The sample situations will give you a better understanding of the methods.

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