Assertiveness know your profile

Topic: Applied Personal Development

Tense or stressful situations affect our behavior, making us lose our composure and, in some cases, respond inappropriately. This, in turn, can cause us to lose face and credibility.

In this 2-part module, we will see how to remain composed and be “assertive”, i.e. both firm and diplomatic. We will also learn how to avoid behaviors that make us less effective. You will carry out a self-assessment to learn about your own tendencies and understand how to switch from one form of sanctuary behavior to another.

Part A Learning objectives:

How do you react in tense situations by stating your case assertively yet without aggression? Are you aware of your strengths and weaknesses, and how to manage them more effectively? Discover practical ways to analyze the behavior of people around you.

  • Identifying the characteristics of an assertive, passive and aggressive attitude.
  • Using simple techniques to become more assertive

Part B Learning objectives:

Quickly identify manipulative behavior, understanding the reasons for this behavior and how it manifests. When faced with manipulation, you will behave in an assertive manner and manage your natural tendencies effectively

  • Understanding the characteristics of manipulative behavior.
  • How to use assertiveness to address manipulation

Watch preview video here:

Learning benefits:

  • Through a self-assessment (in Part A), you will determine how assertive you are and identify some effective ways to become more assertive. There are also exercises and videos to help you learn to decipher the attitudes of your coworkers in different workplace situations.
  • Through a case study (in Part B), you will analyze examples of manipulative behavior in different workplace situations. Take part in a role-play to identify your natural tendency and help you become more assertive when dealing with manipulation.

Request Free Demo

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6977 7212

+65 6977 7212

08:00 - 17:30 Monday to Friday