Topic: Applied Personal Development
Tense or stressful situations affect our behavior, making us lose our composure and, in some cases, respond inappropriately. This, in turn, can cause us to lose face and credibility.
In this 2-part module, we will see how to remain composed and be “assertive”, i.e. both firm and diplomatic. We will also learn how to avoid behaviors that make us less effective. You will carry out a self-assessment to learn about your own tendencies and understand how to switch from one form of sanctuary behavior to another.
Part A Learning objectives:
How do you react in tense situations by stating your case assertively yet without aggression? Are you aware of your strengths and weaknesses, and how to manage them more effectively? Discover practical ways to analyze the behavior of people around you.
- Identifying the characteristics of an assertive, passive and aggressive attitude.
- Using simple techniques to become more assertive
Part B Learning objectives:
Quickly identify manipulative behavior, understanding the reasons for this behavior and how it manifests. When faced with manipulation, you will behave in an assertive manner and manage your natural tendencies effectively
- Understanding the characteristics of manipulative behavior.
- How to use assertiveness to address manipulation
Watch preview video here:
- Through a self-assessment (in Part A), you will determine how assertive you are and identify some effective ways to become more assertive. There are also exercises and videos to help you learn to decipher the attitudes of your coworkers in different workplace situations.
- Through a case study (in Part B), you will analyze examples of manipulative behavior in different workplace situations. Take part in a role-play to identify your natural tendency and help you become more assertive when dealing with manipulation.