Master Classes – Problem Solving Strategies

As new and more complex business challenges become more widespread, everyone in the organisation is undertaking the duty and responsibility of solving workplace problems. Many companies are facing stronger competition, increased customer expectations and more aggressive delivery deadlines – all against a backdrop that tolerates significantly less room for error. Each of these developments requires individuals to tackle problems and develop solutions more proficiently and more rapidly.

Course Description

This workshop introduces a creative and practical problem-solving process that harnesses the combined talents and experience of a group of individuals to work together to decide on the best possible solutions to complex issues. A 10-step process is applied to specific work-based problems, from problem recognition, causal analysis and creating solutions through to best practice in action planning, implementation and reviewing the outcome.

Course Objectives

  • Define a problem clearly in the form of an objective
  • Employ creative and practical tools to identify the real source of a problem
  • Use problem-solving techniques to reach creative and logical solutions
  • Recognise the value of teamwork in problem solving and decision making
  • Reduce problem-solving time and enhance the quality of solutions

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6827 5632

+65 6827 5632

08:00 - 17:30 Monday to Friday