Learning Bites – Emotional Intelligence

We all have emotional intelligence – it is often taken for granted that our way of being/reacting and emoting is established, part of who are and unlikely to change significantly. Training in EI borrows from psychology and strong research and gives the delegate an opportunity to make behavioural adjustments based on insights, both minor and profound. EI as a subject within organisations has emerged as increasingly relevant when related to team working, leadership and personal effectiveness.

Course Objectives

The objectives of this bite are to help participants:

  • Explore the business case for using emotions intelligently in business
  • Begin to understand and demonstrate the main components of EI in business
  • Use an emotional competence framework
  • Reflect on how to recognise and appreciate self-expression in others

We consider left and right brain in relationship to EQ, IQ and EQ differences and review the motivational value system, as distinct from attitudes and behaviours. We explore the filters used to interpret what we see, hear and feel, and review the skills required for managing ourselves – self-awareness, self regulation, motivation, social competence, empathy and social skills. Participants have the opportunity to practise the key communication skills of questioning and listening to raise coachee self-awareness and generate ownership and responsibility.

Additional eLearning

Available e-Learning modules to create a blended learning programme for delegates:

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

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+65 6827 5632

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