Interpersonal Communications Excellence (Emotional Intelligence)

What is Emotional Intelligence?

The world of work is changing

As early as 2016, The World Economic Forum’s “Future of Jobs” report predicted that 5 million jobs would be lost by 2020 as impacted by artificial intelligence, robots etc.

In its “Future of the Workplace” report published in 2018, McKinsey estimates that by 2030, demand for: 

  • Social and emotional skills (Leadership, Management, Entrepreneurial skills etc) will increase by 24%
  • Highly cognitive abilities (Creativity, Complex information processing) will grow by 8%

These examples of interpersonal, situational and emotional abilities are behavioral skills, or also known as soft skills. To keep up with constant changes in the economic and legislative environment, companies have to evolve continually as well, leading them to create teams of diverse profiles and skill-sets which are capable of coming up with disruptive ideas and spreading a culture of collective intelligence. Companies that equip their people with soft skills will be able to cope with the complexity and unpredictability around them.

One of the top 10 soft skills required to thrive in 2020:  Emotional Intelligence

  • the ability to foster stronger relationships, develop effective leadership skills and achieving greater success in the workplace
  • qualities that relate to Emotional Intelligence such as Empathy and curiosity will be a big consideration factor for hiring managers of the future

Interpersonal Communications Excellence:
Designed to develop Communication Skills and learning Emotional Intelligence.

Download free whitepaper – Future of Soft Skills


  • Identifying the right relationship networks to build in order to further your professional aims.
  • How to build effective relationships.
  • Ability to influence your colleagues positively and effectively.
  • Practice ‘Cooperate’ rather than ‘Confront’.

Target audience

  • Functional managers
  • Project managers
  • Executives

On-the-job benefits

  • Ability to influence and motivate others without relying on the authority of your position.
  • Knowing how to enhance your cross-functional relationships.
  • Getting started to become a more effective leader!
  • Gain personal satisfaction from more productive professional relationships.
  • Start to enhance your relationship capital.

Benefits for the company

  • Promote cross-functional cooperation that builds company spirit
  • Encourage your managers to network and develop real collective intelligence
  • Motivate your teams through quality relationships at work
  • Unleash initiative to ensure successful cooperation


Example of a Digital Learning pathway for Emotional Intelligence.
Measurement, tracking and a platform to provide feedback are critical to transform skills into performance

The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.

Pre-assessment: self-reflection on skill gaps, identify areas to brush up

Two 30 minutes e-learning modules

1. The three pillars of interpersonal excellence

  • The three pillars of interpersonal excellence.
  • Building your network strategy.
  • Engaging your personal qualities.
  • Developing effective relationships.

2. Developing an interpersonal communication strategy

  • Creating your network map.
  • Adapting your level of influence.
  • Defining precise objectives.

Time for some 'Emotional Intelligence' practice!
Tap on trainer’s expertise, get vocal and don’t be shy to interact with fellow learners!

Participants exchange work experience and industry information, helping them transfer the skills to performance.

2 days classroom training

1. The three pillars of interpersonal excellence

  • Influence, a lever for excellence
  • Building your network strategy
  • Engaging your personal qualities
  • Developing effective relationships

2. Clarifying your interpersonal influence strategy

  • Creating your network map
  • Specifying your level of influence
  • Defining precise objectives

3. Knowing yourself better to communicate better

  • Being aware of your strengths and development areas
  • Minimising the impact of your weaknesses
  • Engaging your value system
  • Inspiring confidence among your colleagues

4. Maintaining ongoing, open dialogue

  • Tuning your non-verbal communication
  • Speaking clearly to be understood

5. Winning through cooperation

  • Developing balanced relationships
  • Building a winning cooperation strategy
  • Managing adversity and confrontation

3 reinforce
Learning doesn’t end after the face-to-face session!

Personalization: Choose 1 out 3 modules

Three 30 minutes e-learning modules

1. Knowing yourself better to communicate better

  • The four main attitudes in interpersonal relationships.
  • Limiting your ineffective actions.
  • Engaging your values system.
  • Inspiring confidence among your colleagues.

2. Three routes to good communication

  • Tuning your non-verbal communication.
  • Communicating openly.
  • The five levels of listening.

3. Three essential levers for building a winning cooperation

  • Winning through cooperation.
  • Identifying your cooperation margin with each individual.
  • Main obstacles to cooperation.

Decide what you will implement and post assessment

What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6980 2973

+65 6980 2973

08:00 - 17:30 Monday to Friday