Interpersonal Communications Excellence (Emotional Intelligence)

What is Emotional Intelligence?

The world of work is changing

As early as 2016, The World Economic Forum's "Future of Jobs" report predicted that 5 million jobs would be lost by 2020 as impacted by artificial intelligence, robots etc.

In its "Future of the Workplace" report published in 2018, McKinsey estimates that by 2030, demand for: 

• Social and emotional skills (Leadership, Management, Entrepreneurial skills etc) will increase by 24%
• Highly cognitive abilities (Creativity, Complex information processing) will grow by 8%

These examples of interpersonal, situational and emotional abilities are behavioral skills, or also known as soft skills. To keep up with constant changes in the economic and legislative environment, companies have to evolve continually as well, leading them to create teams of diverse profiles and skill-sets which are capable of coming up with disruptive ideas and spreading a culture of collective intelligence. Companies that equip their people with soft skills will be able to cope with the complexity and unpredictability around them.

One of the top 10 soft skills required to thrive in 2020:  Emotional Intelligence

• the ability to foster stronger relationships, develop effective leadership skills and achieving greater success in the workplace
• qualities that relate to Emotional Intelligence such as Empathy and curiosity will be a big consideration factor for hiring managers of the future

Interpersonal Communications Excellence:
Designed to develop Communication Skills and learning Emotional Intelligence.

Download free whitepaper - Future of Soft Skills

Objectives

• Identifying the right relationship networks to build in order to further your professional aims.
• How to build effective relationships.
• Ability to influence your colleagues positively and effectively.
• Practice 'Cooperate' rather than 'Confront'.

Target audience

• Functional managers
• Project managers
• Executives

On-the-job benefits

• Ability to influence and motivate others without relying on the authority of your position.
• Knowing how to enhance your cross-functional relationships.
• Getting started to become a more effective leader!
• Gain personal satisfaction from more productive professional relationships.
• Start to enhance your relationship capital.

Benefits for the company

• Promote cross-functional cooperation that builds company spirit
• Encourage your managers to network and develop real collective intelligence
• Motivate your teams through quality relationships at work
• Unleash initiative to ensure successful cooperation

Programme

The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.

Two 30 minutes e-learning modules

1. The three pillars of interpersonal excellence

• The three pillars of interpersonal excellence.
• Building your network strategy.
• Engaging your personal qualities.
• Developing effective relationships.

2. Developing an interpersonal communication strategy

• Creating your network map.
• Adapting your level of influence.
• Defining precise objectives.

Participants exchange work experience and industry information, helping them transfer the skills to performance.

2 days classroom training

1. The three pillars of interpersonal excellence

• Influence, a lever for excellence
• Building your network strategy
• Engaging your personal qualities
• Developing effective relationships

2.Clarifying your interpersonal influence strategy

• Creating your network map
• Specifying your level of influence
• Defining precise objectives

3.Knowing yourself better to communicate better

• Being aware of your strengths and development areas
• Minimising the impact of your weaknesses
• Engaging your value system
• Inspiring confidence among your colleagues

4.Maintaining ongoing, open dialogue

• Tuning your non-verbal communication
• Speaking clearly to be understood

5.Winning through cooperation

• Developing balanced relationships
• Building a winning cooperation strategy
• Managing adversity and confrontation

Personalization: Choose 1 out 3 modules

Three 30 minutes e-learning modules

1. Knowing yourself better to communicate better

• The four main attitudes in interpersonal relationships.
• Limiting your ineffective actions.
• Engaging your values system.
• Inspiring confidence among your colleagues.

2. Three routes to good communication

• Tuning your non-verbal communication.
• Communicating openly.
• The five levels of listening.

3. Three essential levers for building a winning cooperation

• Winning through cooperation.
• Identifying your cooperation margin with each individual.
• Main obstacles to cooperation.

Decide what you will implement and post assessment

What is Emotional Intelligence?

The world of work is changing

As early as 2016, The World Economic Forum's "Future of Jobs" report predicted that 5 million jobs would be lost by 2020 as impacted by artificial intelligence, robots etc.

In its "Future of the Workplace" report published in 2018, McKinsey estimates that by 2030, demand for: 

• Social and emotional skills (Leadership, Management, Entrepreneurial skills etc) will increase by 24%
• Highly cognitive abilities (Creativity, Complex information processing) will grow by 8%

These examples of interpersonal, situational and emotional abilities are behavioral skills, or also known as soft skills. To keep up with constant changes in the economic and legislative environment, companies have to evolve continually as well, leading them to create teams of diverse profiles and skill-sets which are capable of coming up with disruptive ideas and spreading a culture of collective intelligence. Companies that equip their people with soft skills will be able to cope with the complexity and unpredictability around them.

One of the top 10 soft skills required to thrive in 2020:  Emotional Intelligence

• the ability to foster stronger relationships, develop effective leadership skills and achieving greater success in the workplace
• qualities that relate to Emotional Intelligence such as Empathy and curiosity will be a big consideration factor for hiring managers of the future

Interpersonal Communications Excellence:
Designed to develop Communication Skills and learning Emotional Intelligence.

Download free whitepaper - Future of Soft Skills

Objectives

• Identifying the right relationship networks to build in order to further your professional aims.
• How to build effective relationships.
• Ability to influence your colleagues positively and effectively.
• Practice 'Cooperate' rather than 'Confront'.

Target audience

• Functional managers
• Project managers
• Executives

On-the-job benefits

• Ability to influence and motivate others without relying on the authority of your position.
• Knowing how to enhance your cross-functional relationships.
• Getting started to become a more effective leader!
• Gain personal satisfaction from more productive professional relationships.
• Start to enhance your relationship capital.

Benefits for the company

• Promote cross-functional cooperation that builds company spirit
• Encourage your managers to network and develop real collective intelligence
• Motivate your teams through quality relationships at work
• Unleash initiative to ensure successful cooperation

Programme

The learning journey is implemented on LearningHub@Cegos and the content is accessible for 12 months.

Two 30 minutes e-learning modules

1. The three pillars of interpersonal excellence

• The three pillars of interpersonal excellence.
• Building your network strategy.
• Engaging your personal qualities.
• Developing effective relationships.

2. Developing an interpersonal communication strategy

• Creating your network map.
• Adapting your level of influence.
• Defining precise objectives.

Participants exchange work experience and industry information, helping them transfer the skills to performance.

2 days classroom training

1. The three pillars of interpersonal excellence

• Influence, a lever for excellence
• Building your network strategy
• Engaging your personal qualities
• Developing effective relationships

2.Clarifying your interpersonal influence strategy

• Creating your network map
• Specifying your level of influence
• Defining precise objectives

3.Knowing yourself better to communicate better

• Being aware of your strengths and development areas
• Minimising the impact of your weaknesses
• Engaging your value system
• Inspiring confidence among your colleagues

4.Maintaining ongoing, open dialogue

• Tuning your non-verbal communication
• Speaking clearly to be understood

5.Winning through cooperation

• Developing balanced relationships
• Building a winning cooperation strategy
• Managing adversity and confrontation

Personalization: Choose 1 out 3 modules

Three 30 minutes e-learning modules

1. Knowing yourself better to communicate better

• The four main attitudes in interpersonal relationships.
• Limiting your ineffective actions.
• Engaging your values system.
• Inspiring confidence among your colleagues.

2. Three routes to good communication

• Tuning your non-verbal communication.
• Communicating openly.
• The five levels of listening.

3. Three essential levers for building a winning cooperation

• Winning through cooperation.
• Identifying your cooperation margin with each individual.
• Main obstacles to cooperation.

Decide what you will implement and post assessment