While the live edition of CEGOS’ 3rd Business Transformation Summit took place at the Lisbon Congress Center on October 9th, the live streaming for Cegos Asia Pacific attendees had been an engaging success! The summit’s theme centered on Experience Economy (...)
Category: customer experience
Highlights from our recent Business Transformation Summit On Tuesday 9th October, over 500 L&D professionals from five cities across the globe gathered to discuss ‘The Power of Experience’. This year’s event in Lisbon, Portugal was a great success, and streamed (...)
No matter what your industry, your customers’ and employees’ experience of your organisation will determine how successful, or otherwise, you will be. It also has a direct impact on your organisation’s learners, in terms of how you create the training (...)
Martin Lindstrom – brand futurist, best-selling author and keynote speaker at our third Business Transformation Summit – tells us it’s the small things that matter in the big picture. If you want to know how to transform your business, you should listen (...)
In today’s marketing industry, the customer experience inspires how marketing messages are designed and executed. Because a sale is more likely to happen with a seamless and satisfying customer journey, the focus is on appealing to the ways customers interact (...)
Switch from a one-off activity to a journey, and use the power of emotions. The customer experience (CX) or user experience (UX) approach is no longer an option for companies that wish to remain competitive. To this list we could (...)
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