Topic: Professional Efficiency
When addressing an audience, you are a separate entity from the group of people to whom you are speaking. This can lead to particular forms of individual or collective behavior. You need to be able to identify and manage these to ensure that your presentation is a success.
Moreover, you may be required to deliver one or more messages to people who do not fully understand what you are saying, are offended, or simply disagree with you. This can lead to genuine communication problems, which you may not be able to anticipate.
This module will show you how to respond positively to these situations, either on the spot or through preparation.
A series of practical and effective tools to help you develop effective counterarguments in tricky meeting situations. With active listening and rephrasing tools, you can develop a winning strategy to avoid trick questions.
- How to handle tricky situations in meetings.
- Be assertive without being aggressive.
- How to choose the right rephrasing technique (avoid snapping back).
- Develop fast reflexes.
Watch preview video here:
A set of tools and methods at your disposal to avoid trick questions. You will have acquired a reliable rephrasing method, allowing you to tame your emotions and develop fast reflexes.