Behavioural Interviewing Techniques for Managers

Two days workshop (29th - 30th January 2018)

Workshop Objectives:

  • To equip the hiring managers with the competency and skills to conduct interviews and confidently select the most valued and appropriate talent for the job function. Programme aims to:
  • Equip managers with a framework and structure in conducting an impactful interview session.
  • Design a competency-based Job Description for hiring & selection purposes.
  • Arm managers with a comprehensive range of interview questions and techniques for conducting Competency Based and Behavioural Interviewing Sessions.
  • Enable managers to ascertain the organisational cultural fit of potential candidates.
  • Provide managers with observational skills for non-verbal cues (body language) and techniques to align it with verbally communicated messages.
  • Learn how to listen for clues and drill down to discern the exactness of interpersonal qualities, decision making abilities, planning abilities, team player qualities, past experience on performance & achievements.
  • Ascertain if the candidate is fabricating or over-exaggerating facts about their past experience, job function abilities & achievements.
  • Create a pool of quality candidates for current & future requirements.
  • Awareness of the 7 Factors that influences the job offer decision in the selection process.

Workshop Methodology & Pedagogy:

Focus is on activity & experiential learning-based methods infused with concepts & best practices sharing. The workshop will be highly engaging with the following:

  • Simulations & Constructive Critique Sessions.
  • Video Observation with Discussion Sessions on best practices & learning vantage points.
  • Application of concepts.
  • Success Sharing.
  • Designing an appropriate competency-based Job Description for an intended role.
  • Illustrations and provision of a comprehensive list of behavioral & competency-based interview questions.

Pre-Workshop Requirements:

Participants are required to bring along the following:

  • At least two resumes of candidates that they will be interviewing in the near future OR they have interviewed but have not selected the potential candidate for the position as yet.
  • At least one resume of  a staff that they have hired and is currently in active employment.
  • At least one resume of an ex-staff that had been hired and is no longer with the company (either resigned, de-hired or managed out).
  • A job description for an intended role.

Duration of Workshop:

2 days (29th – 30th January 2018). Starting from 8:30am – 6pm daily.

Programme Fee:

SGD 800 excluding GST (5% discount for 2 pax or more).

Travel to Singapore of overseas attendees will be at own arrangement.

Overview of Workshop Agenda

 MODULE 1  In-Basket Exercise – “Who Got the Job?”
 MODULE 2  The Job Interview 1: Simulation Exercise
 MODULE 3  10 Factors to be Considered before Setting the Hiring Requirement
 MODULE 4  Designing a Competency Based Job Description
 MODULE 5  Pitfalls Managers Make in the Selection & Recruitment Process
 MODULE 6  Competency Based Interview Technique – The STAR Approach
 MODULE 7  Mind The Body Language
 DAY 2
 MODULE 8  Behavioral Interview Techniques
 MODULE 9  The Interviewer’s Choice Questions
 MODULE 10  The Integrated Interview Approach
 MODULE 11  Application Into “Actual Candidates” Interview Session
 MODULE 12  The 7 Critical Factors Influencing the Job Offer Decision in the Selection Process


For programme registration, please call



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What our clients say about us – RICS

As a leading global provider of e-learning content, with a real understanding of our business, Cegos were a natural choice of supplier to partner with to populate our in-house Learning Management System (LMS) and grow our online CPD offering.

Pierpaolo Franco

Global Director of Training Products, RICS

What our clients say about us – Total

At Cegos, we found all the skills necessary to design this bespoke training module. The Cegos team demonstrated strong engagement, professionalism and availability to make the project a complete success.

Patrick Antoine

Manager, Total Digital Academy

What our clients say about us – Nissan

We chose Cegos for its ability to provide guidance and support on aspects other than training expertise. This team of motivated, responsive professionals was able to satisfy our request for greater participant engagement and attentiveness, using a fun but effective approach to training.

Nadine Vienne

Section Manager Network Training and Sales Method, Nissan

What our clients say about us – Hutchinson

We decided to set up the Purchasing University to build our function's professional skills and develop a common set of standards and tools. We chose Cegos to be our partner in this initiative, which gives us the added advantage of being able to design new training modules to meet the demands of a fast-moving international market.

Pascale Garois

Hutchinson Group

What our clients say about us – Sun Chemical

Working in partnership with Cegos allowed us to bring about a real change in attitude to value selling across the group. The training they provided was a real eye-opener for many of the staff, and supported a company wide drive to build better long-term customer relationships.

Mark Frost

Commercial Director, Sun Chemical

What our clients say about us – Berendsen

We had already put in place LEAD Development Centres for our senior leader group, and it was very important to introduce Centres that would work for our large population of Plant Managers across Europe. Cegos have been excellent partners in helping us get the design right, and then in the delivery of lively, action learning based programmes. I have greatly enjoyed seeing our managers have ‘light bulb’ moments!

Chris Thrush

Berendsen Group Director, Human Resources

We'd love to hear from you

+65 6827 5632

+65 6827 5632

08:00 - 17:30 Monday to Friday