Customer Relationship: Building Trust
Topic: Sales and Customer relationship
Trust is a necessary condition of customer relationships because it will be difficult to do business otherwise. A customer’s trust cannot be forced, it must be earned.
It is important that you, as the supplier, build the confidence in the customer - and there are a few secrets for this.
Learning objectives:
There will be practical tools to help you decipher your customers’ communication methods, including role-plays to practice synchronization with your customers:
- How to identify the challenges of customer contact.
- Become successful in the face-to-face meeting.
- Guide to establishing close communication with the customer.
- How to restore the balance in sensitive situations.
Topic: Sales and Customer relationship
Trust is a necessary condition of customer relationships because it will be difficult to do business otherwise. A customer’s trust cannot be forced, it must be earned.
It is important that you, as the supplier, build the confidence in the customer - and there are a few secrets for this.
Learning objectives:
There will be practical tools to help you decipher your customers’ communication methods, including role-plays to practice synchronization with your customers:
- How to identify the challenges of customer contact.
- Become successful in the face-to-face meeting.
- Guide to establishing close communication with the customer.
- How to restore the balance in sensitive situations.
Watch preview video here:
Learning outcomes:
You are now able to implement good practices in order to be seen as trustworthy by the customer. You will know how to boost your company’s image, establish close communication with your customer and identify how to manage sensitive situations.